Thursday, 17th April 2014

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Emergency Assistance & Repairs

24/7 Peace of mind for Landlord and Tenant
We offer the ‘Landlord home emergency insurance policy’ from Auto Legal Protection Services Limited (ALPS) which is underwritten by UK General Insurance Limited (on behalf of Ageas Insurance Limited) to provide cover emergency assistance and temporary repairs to residential let properties in the United Kingdom, Channel Islands or Isle of Man which are let to no more than four unrelated tenants.


Rent Guarantee Insurance

Frequently Asked Questions

Yes, this policy requires that you have a valid and active let property buildings insurance in force.

The Policyholder, the tenant(s) or the policyholders letting agent / property management company may make a claim on this policy as long as they can quote the policy number and name of the policyholder.

No, claims will only be indemnified where a contractor has been appointed by UK Assistance Ltd via the Claims Helpline provided (01977) 781848.

No, however, the policy will only pay out upto a maximum of £1,000 (inc.VAT) in any one Period of Insurance and subject to a maximum limit of £500 (inc.VAT) per claim. For example, you could make 5 (five) claims not exceeding £200 each in any one policy year, or you could make 1 (one) claim at £500 and 2 (two) further claims not exceeding £250 each in one policy year.

No, the policy only provides cover for properties that are let purely for residential purposes and there must also be a valid landlords buildings insurance policy in force.

No, the policy does not cover properties that have been unoccupied for more than 30 consecutive days.

If you have any other questions then please call us on 0118 970 3775 (Lines open 9:00am to 5:00pm, Monday to Friday) or send us a message.

24/7 Claims Helpline

If you are a policyholder, have an emergency and need assistance, please call:

(01977) 781848

The claims helpline is operated by UK Assistance 247 Ltd

Policy Documents

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Moneyback Guarantee

If you are unsatisfied with your policy then we will provide a full refund within the first 14 days providing no claim has been made.

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